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CUSTOMER SERVICE REPRESENTATIVE III JOB IN BLYTHEWOOD, SOUTH CAROLINA (Blythewood, SC)
A top multinational IT Service Provider is looking to fill a part time Customer Service Representative III job at their Blythewood, South Carolina location.
Zip Code: 29016
Location: Blythewood, South Carolina
Hours per week: 25 (Part Time)
Contract: 3 Months
Main Requirements:
• Property and casualty experience is a plus
• High school Diploma or GED equivalent
• 5-7 years call center experience
• Insurance experience is a plus
Main Responsibilities:
• Responds to basic, multiple customer inquiries and requests
• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
• Researches customer inquiries and responds to appropriate parties in a timely manner
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
• Interfaces with team personnel, management and customers in reference to customer service issues
• Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management
• Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
Is this job tailored just for you? Our client is ready to begin interviewing for this Customer Service Representative III job in Blythewood, South Carolina, so please upload your most recent resume and apply today!
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