Why do Bad Gorillas charge flat rates for our repair service? We charge flat rates because computer repair is easy for our experienced gorillas and never takes very long, and because we like to make things easy for ourselves and our clients. Our flat rates cover all labor, whether it takes five minutes or five hours. The only extra fees are for parts or field services . . . ever. (Visit our website for more info) If a repair turns out to be more complex and time-consuming than expected, that’s our fault, and we do not pass any extra costs onto the customer. How long does it take? We have three ways of getting things done: Drop Off Service in our Speedway shop, Field Service in your home or office, and we offer Remote Repairs in limited cases. The average repair takes one hour and forty minutes in my shop, and two hours in the field. Remote Repairs can last from two to twenty-four hours. We feel that we offer the best service from our home turf, when clients drop their computer off for repair. We have all of our tools and resources available here. Our drop off system allows us to guarantee a 24 hour turnaround on all PC repairs in our shop, excluding time to procure parts. We guarantee a 48 hour turnaround for Mac and Commercial machines. We cannot make any time guarantees for field service. Services Offered: General Computer Cleanup, Virus and Malware Removal, System Speed-up, Password Recovery/Removal, Networking/Printing issues, Addons - Updates -- Upgrades, MORE, Just Ask! What are the costs? At Our Shop:
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